How much does shipping cost?

Orders are primarily shipped via UPS Ground. Shipping rates are posted at checkout, if you need your products sooner, we also offer 3 Day Select, 2nd Day Air and Next Day Air at the posted rates.

How long will it take for my order to arrive?

Orders generally arrive within 2-7 business days depending upon where we are shipping the product from and to. Most orders ship within 24-Hours (Business days), however we will contact you by email or phone if your order is delayed longer than 2 business days. AFT only ships Monday – Friday. Orders placed on Saturday or Sunday will be processed Monday.

What time do I need to submit my order when choosing expedited shipping (Next Day Air, 2nd Day, Etc.)?

Since we ship from multiple distribution centers in all time zones, we recommend submitting expedited orders no later than Noon (12 pm) Central Standard Time. Please note that some our distribution centers take 1-2 days to process orders and expedited orders will be delayed. We will contact you by phone or email within 4 business hours if your order is not eligible for expedited shipping. You may also call us before submitting an expedited order to ensure you will get your order by the time you need it.

How can I track my order?

Once your order has shipped, we’ll email you a confirmation along with the tracking number for your package. At any time you can log into your account to view the status of your order.

Do you ship outside of the United States?

We are able to ship worldwide for most of our products. Every international order will be reviewed and paid in advance with a wire transfer or credit card. Customers are responsible for shipping, taxes and duties.

We understand that international shipping can be rather costly. When that occurs, we invite our international customers to contact one of our customer service representatives (877-844-8595) prior to order placement and let us see if we can find a more cost-effective shipping option for you.

Will you ship on our UPS or Fed-Ex account?

If you’d prefer to use your UPS or Fed-Ex account for faster shipping, please contact a customer service representative at 877-844-8595 or enter your account information during checkout.

What is your return policy?

You may return most new, unopened items within 30 days of delivery. AFT will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise the customer is responsible for the return shipping. A 25% restocking fee will be applied for orders returned.

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. Only AFT approved returns will be refunded.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).